Spoke replaces your traditional business phone system with a simple app you install on your mobile phone. There is no need for wires, hardware, or any complicated setup and maintenance. All you now need for a complete business phone service, are mobile phones on any carrier/network.
Yes. Spoke is not a mobile phone provider, and we do not provide mobile plans, minutes, or data.
No. You can cancel that contract and simply go to naked fibre or broadband.
Yes. We can move (port) your business phone numbers, including free-phone numbers ands all landline, from your existing business phone service over to Spoke.
Your phone number will keep working and you won’t miss any calls. Once ported, calls will immediately ring on Spoke. We do all the work to port your numbers, and it takes between 3 and 10 days depending on your current provider.
Spoke can work effectively no matter what your situation is. Spoke has three modes of making and taking calls, depending on your environment. For instance, if you don’t have great WiFi or cell data, Spoke can still deliver clear calls using your phone’s voice connection.
The three modes are:
The result is whatever your situation, you can configure Spoke to deliver calls that are at least the same quality of the normal cell phone calls you get today.
Depends. Spoke is a VoIP app that uses the internet to make and take calls. Spoke uses either your office WiFi, or your phone’s data plan. If you don’t have good WiFi or data, Spoke can use your phone’s carrier connection to deliver good quality calls.
By default, Spoke uses WiFi to make and take calls. If you’re not in WiFi range or have poor WiFi, Spoke can use your phone’s 4G data plan. If you are in a poor phone reception area, (e.g. 3G), you can let Spoke use your carrier minutes. If you let Spoke use your carrier minutes, Spoke still masks your private phone number and ensures call charges are not placed on your personal phone account.
On 4G and correctly configured WiFi, Spoke’s call quality is excellent – better than land lines. On 3G, call quality can be inconsistent. If you don’t have good WiFi/Data, you can use Spoke in Carrier Mode, where the calls are delivered via your phone’s voice connection, therefore the call quality is the same as normal calls to your phone.
If you are going to use WiFi, Spoke require that all customers configure their WiFi to prioritize VoIP / voice traffic, which can usually be done in an hour or so by any competent IT Services company.
Yes. Spoke is a complete business phone system inside your mobile phone. You can have an auto-attendant answer and route calls, you can transfer calls, you can send calls to teams of people in the office or overseas, plus much more. With Spoke you get everything big companies can do with their expensive phone systems, but made simple on your mobile phone.
If you have three employees, just yourself, or 100 employees, you are who Spoke is designed for. Spoke gives small and large companies alike, a professional grade phone system that delivers a great customer experience. When you set-up Spoke our team listen to your needs, and quickly (as in minutes) configure Spoke to suit your business.
Yes. When you set-up Spoke our team listen to your needs, and quickly (as in minutes) configure Spoke to suit your business.
Employees love their phones, and allowing them to use their phones at work is a benefit. Spoke has been designed to protect employee privacy so they can safely use their own phones while at work. Of course some employees don’t want to use their personal phones, so you can provide them cheap company phones with $1 prepaid SIMs on them.
Spoke protects your employees privacy in three ways. 1) Spoke masks their personal number ensuring customers cannot call them directly, 2) Spoke respects their time off, ensuring customers cannot call them outside working hours, and 3) Spoke ensures that the employee does not incur call costs on behalf of the company.
Yes. As many as you like. You can assign multiple DDIs to the same person, for instance if employees leave, you can assign their old DDI to their replacement/manager.
One. Unlike the old telephone lines that are engaged when someone is on a call, you can have 1,000 concurrent calls with just one Spoke number.
Yes. Officially registered charities/non-profits get a 20% discount on listed pricing. Please contact us to apply your discount.
As long as you have WiFi, you will be able to make and takes calls, transfer and have calls transferred to you, all at no additional cost. A lot of our customers buy a prepaid SIM when they travel, so they can use Spoke on 4G data when they have no WiFi access.
Your employees overseas are no different from employees in your office. They can answer and make calls, you can transfer calls to them, they can be part of teams, calling groups, etc. All they need is WiFi or 4G data. You can now enable a global business phone system without any of the international call costs, setup, or complicated maintenance.
Unlike the old telephone lines that are engaged when someone is on a call, you can have 1,000 concurrent calls with just one Spoke number.
You buy a subscription plan and can either pay monthly on no contract, or sign up annually and get a good discount. The subscription plans relate to the number of users you want to have on the phone system.
All plans include the complete phone system feature set, the Spoke app for your employees, unlimited inbound calls, and one local number for your main company line. Most plans also include unlimited calling to landlines and mobile phones in your country.
In addition to your subscription plan, you may pay for calls you make to other countries, additional numbers you use (e.g. DDIs), and calls customers make to any free-phone numbers you setup. If Spoke has to deliver calls using carrier minutes, (because the employee has poor WiFi or data reception), you pay for the cost to send those calls to the employees mobile phone.
Spoke is based on a fair and reasonable use system. It’s all about ensuring everyone gets a good quality business phone system for a fair price. To keep it fair, we specifically prohibit high volume call centers, robo-dial marketing services and other high volume calling activities. For everyone else, we have no hard and fast policy and won’t simply cut you off, but we may come to you for a chat about your needs if we see extraordinary calling patterns.
Yes. Spoke supports bluetooth desk phones. Bluetooth desk phones work that same as bluetooth in your car. You get in your car and your mobile phone connects to your car’s audio via bluetooth. So it’s the same. Walk into your office, your mobile can connect with a bluetooth desk phone, conference or speaker phone, and of course, headsets. Spoke works over bluetooth in your car and office too.
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