Effective Date: December 24, 2019
We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at firstname.lastname@example.org.
WHAT INFORMATION DO WE COLLECT?
We may communicate with you if you’ve provided us the means to do so. For example, if you’ve given us your email address, we may send you promotional email offers on behalf of other businesses, or email you about your use of the Services. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make our communications with you more interesting and improve our Services. If you do not want to receive communications from us, please indicate your preference by unsubscribing through the link at the bottom of our emails.
We may use this data to customize content for you that we think you might like. We may also use it to improve the Services – for example, this data can tell us how often users use a particular feature of the Services, and we can use that knowledge to make the Services better, or remove Services that are not being used.
HOW DO WE USE YOUR INFORMATION?
We use your Personal Information to facilitate our ongoing and proposed business dealings with you, including to process transactions that you initiate with or through us, establish and maintain your account and to communicate updates, policy changes and other technical matters concerning these Services.
With your permission, we may use your Personal Information to market our Services, or those of our business partners, including sending announcements and other similar communications regarding the Services, sending trial or limited access opportunities to our Services, soliciting input from you regarding improvements we can make, and informing you of third-party offerings that we think you or your company may be interested in which relate to our Services.
DO WE SHARE YOUR PERSONAL INFORMATION?
We neither rent nor sell your Personal Information in personally identifiable form to anyone. However, we may share your Personal Information with third parties as described in this section:
Information that’s no longer personally identifiable. We may anonymize your Personal Information so that you are not individually identified, and provide that information to certain of our partners to help us understand our users’ online behavior. We may also provide anonymous aggregate usage information to our partners, who may use such information to understand how often and in what ways people use our Services, so that we can provide you with an optimal online experience. However, we never disclose aggregate usage information to a partner in a manner that would identify you personally, as an individual. Additional information regarding our partners’ privacy policies and the option to opt-out of sharing your usage information is available at https://spokephone.comn/terms/. If you choose to opt-out, please note that your actions, such as getting a new computer, installing a new browser, erasing or otherwise altering your browser’s cookie file, may clear any opt-out cookies that you have enabled.
Affiliated Businesses and Service Integrations: Some businesses or third party websites we’re affiliated with provide products or services to you through or in connection with the Services, or allow you to to access Spoke’s services through those third party products. For a list of Spoke’s affiliates and integrations, go to https://spokephone.com/integrations. We will share your Personal Information with affiliated businesses only if you or your Spoke administrator set up an integration, and we will only share your information to the extent that it is related to the transaction or service, such as the ability for you to automatically transmit Third Party Account Information to your Services profile or to automatically transmit information in your Services profile to your third party account. If you choose to take part in any transaction or service relating to an affiliated website or business, please review their policies.
Cookies Policy, Third Party Analytics, and Tracking: Spoke and third party service providers of tracking technologies gather non-personal information about how users enter, navigate, and leave the website and Services, the frequency and length of visits to the Services or third party websites, application or device usage data, and your product or service preference indicated by the number of times and the length of time you view a product. Spoke gathers this data using cookies (both first party cookies, such as the Google Analytics cookie, and third-party cookies, such as the DoubleClick cookie), web beacons, tags, and other similar techniques that deliver small files to your computer and which allow these networks to provide anonymized, aggregated auditing, research and reporting for us and for advertisers.
Spoke uses Google analytics and Google Adwords, which help Spoke understand who is visiting Spoke’s websites and to show relevant ads on other websites to people who have visited Spoke’s websites. You can control what ads you see through the Google Ad Settings Manager. More information on how Google uses information collected when you use Google’s partner sites is available at Google’s Partner Technologies page.
You may be able to opt out of tracking conducted by third parties through our Services by adjusting the Do Not Track settings on your browser; but we don’t control whether or how these third parties comply with Do Not Track requests. Our Services do not support Do Not Track requests at this time, which means that we collect information about your online activity both while you are using the Services and after you leave our Services.
Agents and Subcontractors: We employ other companies and people to perform tasks on our behalf and may need to share your information with them to provide Services to you; for example, we may use a payment processing service like Stripe to receive and process your credit card transactions for us; we may use a customer engagement service like Intercom to send you tips and training on how to use our Services or we may use a customer support service like Zendesk to help answer your questions. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us.
User Profiles and Submissions: Certain user profile information, including your name, email, phone number, and any video or image that you upload to the Services, may be displayed to other users to facilitate user interaction within the Services or address your request for our Services. Your account privacy settings may allow you to limit the other users who can see the Personal Information in your user profile and/or what information in your user profile is visible to others.
Business Transfers: We may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that would be transferred. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.
IS MY PERSONAL INFORMATION SECURE?
Spoke has implemented stringent security measures to protect information. These include encrypting data while at rest in our databases, encrypting data in transit to and from employee phones, rotating encryption keys and certificates on a regular basis, and, enforcing two factor authentication for all Spoke engineers and support staff who require access to any data or system. In addition, your account is protected by either a password or a 2 factor authentication login for your privacy and security. If you access your account via a third party site or service, you may have additional or different sign-on protections via that third party site or service.
You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password and/or other sign-on mechanism appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
WHAT PERSONAL INFORMATION CAN I ACCESS?
Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:
- name and password
- email address
- phone number(s)
- time zone
- place of employment
- recorded/transcribed messages and calls
- call history including incoming/outgoing number and duration
- user profile information, including images you have uploaded
- billing information
- other third-party account information you have linked to the site
The information you can view, update, and delete may change as the Services change. If you have any questions about viewing or updating information we have on file about you, please contact us at email@example.com.
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of Personal Information, which we share with our affiliates and/or third parties, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to: firstname.lastname@example.org.
WHAT CHOICES DO I HAVE?
You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.
You may be able to add, update, or delete information as explained above. When you update information, however, we may maintain a copy of the unrevised information in our records. You may request deletion of your Spoke account by emailing email@example.com. After deletion of such information from your account, some information may remain in our records for a period of time that is consistent with the purpose for which the data was collected. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.
Following the cancellation of your Services, we may retain information covered by this Policy for a period of eighteen months from the date of termination of your relationship with Spoke.
WHAT IF I HAVE QUESTIONS ABOUT THIS POLICY?
If you have any questions or concerns regarding our privacy policies, please send us a detailed message to firstname.lastname@example.org and we will try to resolve your concerns.