Rich features made simple to use on a mobile phone
So much more than your old business phone system.
Designed for simplicity, built for serious mobile business
Spoke Phone empowers deskless workers to thrive, by bringing key business information, process, and automation into business phone calls.
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Key PBX Business Phone System Features
Auto-attendants and IVR
Greet customers professionally and automate call distribution to get scale into your business.
Custom audio library
Create the exact customer experience that best showcases your individual brand and unique business.
Call queues
Distribute calls to people and teams on mobile phones all around the world without missing a beat.
Conference calling
If you’ve tried to start or join a conference call on the move, you’ll love one-touch mobile conferences.
Announced (warm) transfer
Delight teammates and customers with professional announced call transfers from your mobile phone.
Transcribed voicemail
Voicemails are recorded, transcribed, and sent to email, making catching up on missed calls easy.
Simultaneous ring
For the times you’re back at the desk answer calls the old way, or answer on your mobile for better productivity.
In-call device swap
Don’t cut the conversation short, simply move the call from your desk to your mobile and keep on talking.
Availability and presence
Take time to switch-off and recharge the batteries knowing others will deal with your customer calls.
Call recording
Securely record, document and store calls that occur on any mobile phone, desk phone, or device.
Unlimited call concurrency
No more limits on the number of concurrent calls you can have, so your business can thrive.
After hours
Give customers a great experience if they call your company when your office is closed.
CRM and cloud integrations
Life is so much better when systems talk to each other to automate tedious tasks such as logging calls.
Developer API & Webhooks
Your business is unique. Bring your most complex needs to life and drive your business outcomes.
Multiple caller IDs
Presenting a professional on-brand experience is easy with local caller IDs that get more calls answered.
Loop-back calls
Ensure every missed customer call gets returned in record time to keep business moving.
Face-to-face meetings
Mitigate compliance and business risk that occurs at in-person meetings, and keep everyone on track.
Call highlights
Capture and tag important things you hear on calls so you can easily replay important moments later.
Mobile forms
Capture key information on/after mobile phone calls and during face-to-face meetings so every opportunity is maximized.
Call assist
Prompt employees to say and collect the right things, keeping conversations on track (and compliant).
Market insights collector
Prompt employees to question customers that collates and reports real-time market feedback into Microsoft Excel or other online platform or API.
VoIP or carrier calling
When the job takes you to the boondocks calls drop to carrier signal so you can keep on working.
Voice transcription
Most people find it easier to talk than to type. Free your team from laborious call notes and CRM updates.
Add to CRM
Automatically add new numbers/calls to existing contacts or create new contacts in your CRM.
Native mobile-first app
A complete corporate phone system and more on a mobile phone that is super easy and intuitive to use.
Bluetooth on any device
Apple Call-Kit and Google’s Call Manager ensure calls work with any bluetooth device your phone supports.
Call transcription
Send real-time audio or post call recordings to industry leading call transcription and analysis services.
"Super-high levels of satisfaction with Spoke Phone."
Key Platform Features
SIP trunks
Connect your existing infrastructure to the cloud and give your employees mobility with accountability.
BYO carrier
Bring-your-own carrier and get our next-generation mobility without waiting for contracts to expire.
BYO Twilio
Deploy Spoke Phone into your own Twilio Account or Twilio Flex project for complete control.
Capacity overflow
When current infrastructure hits its limits, scale on the cloud without spending more on legacy tech.
Inter-platform connectivity
Connect and transfer calls between disparate on-premise or cloud phone systems and contact centers.
Unified directory
Unify phone system, contact center, CRM, and employee directories to make calling super easy.
Inter-platform call recording
Securely record, document and store calls that occur on mobile phones and your existing PBX.
Inter-platform conferencing
Conference in customers with peers and agents across different phone systems and contact centers.
Inter-platform call transfer
Transfer customers to peers in different phone systems, contact centers, and on mobile phones.
Twilio Flex Integration
Add full PBX capability to Twilio Flex for a unified customer experience across the entire business.
Phone system and contact center integrations
Augment existing telephony systems to improve their mobility, compliance, and return on investment.
Cross-platform developer API
Interact with calls occurring on any connected PBX, contact center, or mobile phone to build automation and innovations that power your unique business.
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