Compliance and risk mitigation in a modern mobile world
As remote working and mobility become our new normal, the future of risk management and compliance will look dramatically different from the current risk capabilities many are familiar with.
Designed to reduce risk and meet heightened regulatory expectations
Spoke Phone solves the difficult problem of ensuring security, compliance and mitigating risk that occurs when calls are made on mobile phones. Using guided conversations, call recording and automation, high value and high risk conversations are captured, actioned and documented securely.
Automate compliance as you talk
Spoke Phone guides and records conversations so you can ensure key information is given and captured during and after mobile calls.
INFORM BEFORE CALLS
Arm employees with key customer information as calls come in.
GUIDE DURING CALLS
Guide mobile calls to improve customer outcomes and compliance.
SHARE AFTER CALLS
Document and action calls to save time and reduce business risk.
Compliance on mobile calls
Until now, a secure, global and and cost-effective way to record and store mobile phone calls for frontline staff did not exist.
Compliance today is more than just call recording. You need to prove all your employees, not just contact center agents, give the right advice, disclose key information, and document the outcomes.
Compliance in face-to-face meetings
As the world goes mobile, more meetings will occur outside of the office, increasing risk and compliance challenges.
Due to the nature of talking face-to-face, ad-hoc information and off-topic conversations can occur that can both highlight new opportunities but expose you to greater risk. Being able to track these conversations with Spoke Phone’s call highlights, call recording, and voice-transcribed call dispositions, enables you to act fast on these opportunities and risks.
Guided conversations keep everyone on track
Excellence in outcomes and risk is all about having informed, consistent conversations and documenting outcomes and tasks.
Spoke Phone’s guided conversations ensure that the right questions are being asked and the right information is being given so risk is minimized and good outcomes are assured.
Turning challenges into meaningful change
Improve audit and customer outcomes by increasing the depth of compliance and insight to include calls made on mobile phones.
Disclose and capture critical information
Go beyond call recording with guided conversations that ensure the right information is given and the right questions are asked.
Automate the distribution of critical information from calls and meetings so the business has a 360 degree view of the customer journey.
Store, analyze, report
Integrate to Verint, Nice or other customer experience platforms and CRMs for insights and oversight on mobile phone calls.
Get started without disrupting a thing
Start with a single team, location, or business unit, then onboard more people and infrastructure when you are ready. You stay in control and mitigate the change-risk typically associated with upgrading or migrating core technologies.
Augment existing infrastructure without changing numbers, suppliers, or processes, giving you all the benefits without change risk.
Connect disparate on-premise or cloud phone systems and contact centers to unify directories, capability, and call flows.
When current infrastructure hits its limits, scale effortlessly on the cloud without spending any more money on legacy technology.
Check out these Spoke Phone highlights
Read customer stories, guides to business continuity planning for crisis or learn more about migration to mobile