Carrier Agnostic Mobile Phone Call Recording
Extend customer experience insights and oversight to include every employee making mobile phone calls anywhere in the world.
Record everywhere, save anywhere.
Round out your compliance and customer experience program
While most contact-centers have well solved solutions for call recording, adding mobile calls to the mix can be challenging, especially if users have mobile phones on different carriers or live overseas. Adding mobile calls for font-line users who are not contact center agents, is almost impossible - until now. Capture high-fidelity secure mobile phone calls made on any mobile phone in the world, and save to your Verint or Nice platform at the head office.
Productivity, accountability, and compliance on a mobile phone
Spoke Phone is built mobile-first for next-generation mobile employees having high-value or high-risk conversations in the field.
INFORM BEFORE CALLS
Arm employees with key customer information as calls come in.
GUIDE DURING CALLS
Guide mobile calls to improve customer outcomes and compliance.
SHARE AFTER CALLS
Document and action calls to save time and reduce business risk.
Get started without disrupting a thing
Start with a single team, location, or business unit, then onboard more people and infrastructure when you are ready. You stay in control and mitigate the change-risk typically associated with upgrading or migrating core technologies.
Augment existing infrastructure without changing numbers, suppliers, or processes, giving you all the benefits without change risk.
Connect disparate on-premise or cloud phone systems and contact centers to unify directories, capability, and call flows.
When current infrastructure hits its limits, scale effortlessly on the cloud without spending any more money on legacy technology.