A Forrester report found that the devices workers use every day are fundamental to how they feel about their jobs. Inefficient technologies (like clunky phone systems) and frustrating software stand in the way of job satisfaction. This issue is so critical because, as plenty of studies have shown, happier employees tend to be more productive. Happier employees also pass on their enthusiasm to happier customers.
Just how happy and productive can an employee be?
Here’s just a sample of recent findings on smartphones, happiness and productivity:
- Happier workers are 10% more productive than their peers on average. For instance, satisfaction levels shoot up when workers are allowed to take on a bigger role in decision-making. (University of Warwick)
- Stress-related illnesses and anxiety at work are costing Australia around AU$54 billion per year. (Gallup)
- Today’s smartphones contain the software, processing power, and security that workers want – all behind an intuitive interface that “can make users productive at work while preserving all the consumer functions that create the appeal in the first place.” (TechTarget)
- Three out of four executives expect personal smartphone use at work to increase over the next year. (CIO.com)
- More than half of millennials routinely use of their own smartphones at work and 78% said that access to preferred technologies makes them perform more effectively. (PwC Global)
However, employee happiness is just one component in creating a more productive, more profitable business. To make company owners and customers happy as well, you will need more capabilities than a smartphone alone can provide.
What are the problems with using personal smartphones for work?
Some of the most common objections raised about BYOD (Bring Your Own Device) in general, and smartphones at work specifically, are:
- Employees don’t necessarily want to give employers their personal mobile numbers (work/life balance issues).
- Customers expect to hear a professional greeting when they call. They don’t want to leave a message and they don’t want to have to call back another number to reach the right individual or team.
- Business owners don’t want to lose the customer contact numbers and data stored on personal phones, which are too vulnerable to info loss or hacking.
What everyone really want is a virtual PBX system that connects employee smartphones into a global phone network for maximum flexibility with ease of use. Mobile first features help teams stay connected in the field, and allow small, agile companies to deliver a brand-defining customer experience that is personal, immediate and cost-effective. Leveraging your mobile network can free up capital for more mission critical initiatives, and to secure the talent and human capital so essential to innovation and growth in a rapidly changing world.
Activating the power of BYOD in a way that employees like, and the company needs
Here are some of the reasons why both companies and employees want BYOD:
- Customer calls get routed to the right people faster.
- Office managers reach employees anywhere, eliminating hours of wasted time looking for contact info or someone to take a call.
- Employees gain the flexibility of using a company number for outbound calls, masking their private numbers. Employers don’t have access to the employee’s private calls or data.
- The company CRM can be integrated to the employees mobile phone, without losing key customer data.
- Employees can identify callers to the business vs unknown callers, ensuring that more calls are answered.
- Customers enjoy the personalized experience of having a direct dial in (DDI) number for company contacts, especially when the exchange is a familiar local number.
- For employees in the field, it’s easy to transfer calls or conference in the right team member.
- Everyone hears each other better with crystal clear HD Voice calls and fewer service failures.
- Voice-based notes with transcription and sharing functions speed up productivity, such as updating call records in the CRM.
- Visual voicemail searchable by keyword to simplify follow up processes
How to get started on a BYOD journey to employee happiness
Simple to setup and use, yet with all the features of traditional cloud and on-premise phone systems, Spoke Phone bring secure, scalable BYOD to any sized organization. Start your free guided trial today, or sign up for a live demo with our team.