CX blog
#Best Practice
Sasha Viasasha

Customer Experience Drives Innovation

Customers today expect more than ever from brands they engage with, especially when they have a problem or are experiencing a crisis.

Improve customer service and let your teams manage customer support on their mobile phones
#Best Practice
Sasha Viasasha

Bring Customer Support Home

Mobility means that customer support work can be done from anywhere. When workers can access their workplace experience from their personal devices, the business, the customer and the employee all win.

Spoke Phone Twilio Technical Solution Overview
#Best Practice
Leanne Campbell

Technical Solution Overview: Spoke Phone for Cisco on Twilio

Spoke Phone seamlessly integrates with Cisco to augment your Cisco investment, delivering better customer and user experiences on mobile devices. In this free guide, you will learn how Spoke Phone augments Cisco, and how you can then extend the Spoke Phone/Cisco capability using Twilio.

Spoke Phone Cisco Technical Solution Overview
#Best Practice
Leanne Campbell

Technical Solution Overview: Spoke Phone for Cisco PBX Augmentation

Spoke Phone seemlessly integrates with Cisco to augment your Cisco investment, delivering better customer and user experiences on mobile devices. In this free guide, you will learn how Spoke can help to modernize your existing technology investment and adapt for the future.

Whitepaper Business Continuity
#Best Practice
Leanne Campbell

Free Whitepaper. Business Continuity in Practice

This whitepaper discusses how the digital workspace is replacing the office as the business command center, with soft infrastructure that can easily adapt and evolve as the world changes.

Business Continuity Blog Feature Image
#Best Practice
Sasha Viasasha

Business Continuity in Practice

Today, businesses across the globe are thinking about how to build a more resilient business model in order to withstand any event or potential disruption.

Cloud-based phone system
#Best Practice
Emily Mclean

Upgrading to a cloud-based phone system can cut your bill in half

Hands up if you’re a business using desk-based phones? It’s well worth taking a hard look at what’s keeping you attached to this type of system. Cost-wise it’s far cheaper to be using a cloud-based phone system plus it’s easier to scale and makes for a more productive remote workforce. Take a look at how a mobile-first business phone system like Spoke Phone can halve your phone bill while increasing compliance and accountability.

Telstra call forwarding - blog
#Best Practice
Emily Mclean

Diverting phone calls from Telstra with Call Conductor

If Telstra is your current telco provider then here’s the easy way to divert your calls to your new Spoke number and have your business phone system set-up to ring on your team’s mobile phones. This means no delay to calls and all the functionality of being in the office but on mobile. Diverting through Telstra Call Conductor ensures immediate call diversion and is the quickest and easiest way to get you set-up for business as usual but on mobile in a remote work environment.

Leadership in COVID-19 blog
#Best Practice
Nick Mackeson-Smith

How to be a great leader for your team while working remotely

When working remotely it can feel challenging to lead your team well. However the sooner you can let go of past structures, adapt to the ‘new normal’ and inspire your team to do the same, the better off you’ll be says leadership development expect, Nick Mackeson-Smith.

Learn more, see a demo, get a trial account