FAQs

Can we still use desk phones?

Sure. Spoke works great with these desk phones. Philips WeCall, the Jabra Speak range, the Logitech Speakerphone, and the PolyCom w/Bluetooth range.

 

 

How is Spoke different than other business phone systems?

  • Spoke is 100% mobile phone based – there is nothing else to setup, install or configure. (you can have desk phones if you really want)
  • Spoke is not VoIP. Spoke uses the phones voice network to make calls, so calls are always crystal clear.
  • Spoke is employee/BYOD friendly. VoIP phones use up employee data plans, Spoke does not.
  • Most phone systems have too many features that confuse employees. Spoke has just the right amount of big company phone system features, made dead simple to use on a mobile phone.
  • Spoke is up to 88% cheaper.

 

Spoke Pricing: If uses are not active, you don’t pay for them. 
We’ve found that only about 20% of employees actually make or take a company call in any given month. So why pay for users on your phone system who don’t use it?

 

Spoke lets you add all your employees, and credits you for those who don’t make/take a company call in that month.

We’ve seen customers with 20 employee who were paying $500 a month, drop their monthly to $32.

 

Spoke is the only business phone system that is dead simple to setup and use, yet has the enterprise phone system features your business needs.

What kind of companies use Spoke?

Spoke is for companies that want to reduce infrastructure, simplify phone communications, and save money.

 

Spoke is very simple to setup and use, yet has the enterprise features that companies need.

 

Spoke is ideal for companies that:

  • Need to look very professional
  • Have employees that deal with customers (e.g: sales, customer support, finance, operations, etc.)
  • Have remote employees or employees who are away from their desks a lot
  • Don’t have full time IT resources to setup and maintain phone systems
  • Need a high quality business phone system that is simple to use and just works

What kind of companies should not use Spoke?

If your company has a high volume of inbound calls (e.g. a call center), you have sales guys chained to a desk “smiling & dialing” all day, or you are looking for a unified communications platform, then Spoke is probably not a good solution for you.

Can we make and receive calls from outside the U.S.?

Yes. You can receive calls from any phone number, including phone numbers outside the U.S.

You can make low cost calls to any number in the world.

Can we move our current company phone numbers to Spoke?

Yes. If the company you purchased your number from allows you to move your number, you can move it to Spoke. We help you with this process.

Company FAQs

What security practices ensure our employee information cannot be seen by others?

Protection of employee and company information is our primary concern.

 

No other company or user has access to any employee information listed in another Company’s Directory.

 

Furthermore, Spoke has implemented stringent security measures to protect information. These include encrypting data at rest for all databases, snapshots and backups, encrypting data when in transit to and from employee phones, encrypting our websites, rotating encryption keys and certificates on a regular basis, and, enforcing two factor authentication for all Spoke engineers and support staff who require access to any data or system. In addition, both your company account and each employee account is protected by either a password or a 2 factor authentication login for your privacy and security.  If you access your account via a third party site or service, you may have additional or different sign-on protections via that third party site or service. 

 

For a comprehensive security white paper, please download it here.

Why will employees use their personal phone at work?

60% of employees already use their own phones at work, why? – because it’s easier.

 

They’re already using their personal phones to call each other, call customers, and they’re even giving customers their personal phone numbers.

 

We’ve found that there are three primary concerns for employees:

  • I don’t want to use up my data plan making work calls;
  • I don’t want the company to see my personal phone or app use, and
  • I don’t want to get company calls after hours.

 

Spoke solves these three issues and more.

 

Data Use: Most phone plans have unlimited voice minutes that nobody uses anymore. Spoke uses these unused voice minutes to make calls (and not data), so employees are much more open to using their phone at work to make calls.

 

Personal Use: Spoke ensures that companies have no access to see any phone use, apart from calls made on company business.

 

After Hours Use: Employee’s can set when they get company calls. Calls outside these times go to voicemail.

 

There are many ways companies can reward employees for using their phone at work. This includes paying a small portion of the employee’s phone plan. One company promotes Spoke as an Employee Benefit.  “Work here and get $20 a month towards your phone plan and safely use your personal phone while at work.” Of course companies also have the option to give employees phones if they wish.

How do we reimburse our employees for their calls?

Spoke is all about simplicity. Simple for you and simple for your employees.

  • Calls employees receive do not use the employee’s voice minutes
  • National calls employees make use the employee’s unlimited voice minutes
  • International calls employees make (if you let them), use Spoke’s affordable minute plans that the company pays for

 

Some companies choose to pay their employees a fixed sum each month towards the employee’s phone plan. For instance, they put an additional $20 a month into each pay packet. Other companies pay 100% of the employee’s phone plan, and some companies offer nothing at all other than the benefit of using your own phone at work. Some companies choose to provide employees with company mobile phones.

 

One company promotes Spoke as an Employee Benefit. “Join us and get $20 a month towards your phone plan and safely use your personal phone while at work.”

 

It’s up to you – but keep it simple!

How do we stop international calls, or know which ones we should pay for on the employee’s phone bill?

Spoke is all about simplicity. Simple for you and simple for your employees. You decide which employees are allowed to call International numbers.

  • Calls employees receive do not use the employee’s voice minutes
  • National calls employees make use the employee’s unlimited free voice minutes
  • International calls employees make (if you let them), use Spoke’s affordable minute plans that the company pays for

 

I don’t like the fact that Spoke uses employee phones or their calling plans. What other options are there?

Spoke is a 100% mobile phone based business phone system.

 

It is designed to allow employees to use the phones that they love while at work, while saving companies money by leveraging the 2.6 billion smartphones that are already in the pockets of 99% of their employees.

 

You can use the employees’ phones, or you can provide phones to your employees.

Can we still use desk phones?

Sure. Spoke works great with these desk phones. Philips WeCall, the Jabra Speak range, the Logitech Speakerphone, and the PolyCom w/Bluetooth range.

 

 

Can we use speakerphones in our conference rooms with Spoke?

Yes. There are many good options that turn mobile phones (and tablets) into fully operational conference room phones, with handsets, speakers and great microphones for crystal clear hands free calls.

 

We recommend the Philips WeCall, the Jabra Speak range, the Logitech Speakerphone, and the PolyCom w/Bluetooth range.

Does Spoke support Hunt Groups, so we can have a group of people called – for instance “Press 1 for sales”?

Yes. Spoke has Hunt Groups. You name them whatever you like (Sales, Support, Finance, etc.). Employees select which group/s they belong to.

 

When customers call, Spoke can answer with options such as, “Press 1 for Sales”, etc. Spoke uses the Live Presence feature to direct the call to the employees on the sales team who can take the call.

Can we port over our existing company numbers?

Yes. You can port over your main line number/s and your DDI numbers.

 

Spoke can also provide local and free phone numbers in most towns, cities, and countries around the world.

Should we put employee cell #, company #, or DDI # on business cards?

It’s up to you.

 

Only about 10% of employees really need DDIs. They are typically the people who need to take calls from key customers or high value sales, etc. Most business phone systems force you to buy a DDI for every employee, Spoke lets you choose so you save money.

 

Here is what we recommend:

  • For non-critical employees or employees that do not directly support key customers, use the company number on their business card.
  • For high-value sales, customer support, or other key employees, use a DDI on their business card.

How much money can we save?

Most companies typically save 50%+ when they move from more traditional phone systems to newer generation systems that use VoIP.

 

With Spoke however, you can save more.

 

Spoke is not VoIP. Spoke calls are made over the voice network so your calls are always crystal clear. As a side benefit, you get to leverage your employee phones and phone plans to lower your company’s overall cost, while improving customer experiences.

  • Spoke is a true BYOT (Bring Your Own Telephone) solution. Employees can use phones on any carrier/network, and you don’t buy expensive business phones and plans.
  • Voice calls not VoIP.  Employees really care about protecting their limited mobile data, but they don’t care as much their unlimited voice minutes. Because Spoke makes voice calls, most employees are happy to use their personal phone at work, with very little compensation.
  • No other infrastructure. Spoke is 100% mobile. All you need is the employee’s phone, and nothing else.
  • Nothing to maintain. Because the Spoke app sits on the employee’s phone, things like maintaining the company directory are things of the past.

Employee FAQs

Can my company see my personal phone calls or app use?

No they cannot, ever!

 

Your company cannot see any personal calls you make, websites you visit, any apps that you use on your phone, or the location of you and your phone.

 

Teammates can see when you are available to take a call, and they can see the local day and time where you are, so they don’t try call you at 2am on a Saturday.

Can I stop getting company calls on my personal phone after hours?

Yes you can! There are some simple settings that ensure your private time stays private.

 

“I’m offline on weekends” automatically sets you offline from Friday night to Monday morning.

 

“I’m offline between theses hours” automatically sets you offline each day between whatever hours you set up.

 

“I’m on vacation” automatically sets you offline while you are relaxing in the sun!

 

If people try to call you when you are offline, they go to your company voice mail and do not disturb your personal time.

Can we still use desk phones?

Sure. Spoke works great with these desk phones. Philips WeCall, the Jabra Speak range, the Logitech Speakerphone, and the PolyCom w/Bluetooth range.

 

 

Why should I use my personal phone for work?

60% of employees already use their own phones at work. Why? Because it’s easier.

 

They’re already using their personal phones to call each other, call customers, and they’re even giving customers their personal phone numbers.

 

We’ve found that there are three primary objections employees have, however, when using their personal phone:

  • I don’t want to use up my data plan making work calls.
  • I don’t want the company to see my personal phone or app use.
  • I don’t want to get company calls after hours.

 

Spoke solves these three issues and more.

 

Data use: Most phone plans have unlimited voice minutes that nobody uses anymore. Spoke uses these unused voice minutes to make calls, not data. So employees are much more open to using their phone at work to make calls.

 

Personal use: Spoke ensures that companies have no access to see any phone use, apart from calls made on company business.

 

After-hours use: Employee’s can set during what hours they get company calls. Calls outside these times go to voicemail.

 

There are many ways companies can reward employees for using their phone at work. This includes paying a small portion of the employee’s phone plan. One company promotes Spoke as an employee benefit.  “Work here and get $20 a month towards your phone plan and safely use your personal phone while at work.” Companies also have the option to give employees phones if they wish.

Does Spoke use up my data plan when making company calls?

When you make or receive company calls, Spoke uses your phone’s unlimited free voice minutes, not your phone’s data plan.

 

The Spoke app sits on your phone and becomes your new company phone. The app does use tiny bits of  data every now and then. For instance when you look up a teammate in the company directory on Spoke. Of course when you are at work you will be connected to the company WiFi, so Spoke hardly ever uses your mobile data plan.

Can I get reimbursed for company calls?

There are many ways companies reward employees for using their phone at work, including paying a portion of the employee’s phone plan. Some companies go so far as to pay 100% of the employee’s phone plan, and others provide the actual phone. This is up to your company to decide, it’s not something managed with Spoke.

 

One company promotes Spoke as an employee benefit, promoting it as, “Join us and get $20 a month towards your phone plan and safely use your personal phone while at work.”

What happens if I make international calls?

If your company provides you the rights to make international calls, those calls will travel via the company lines and not use your phone plan or add costs onto your personal phone bill.

How does Spoke help me do my job more easily?

At Spoke, we believe that a two minute conversation solves problems faster than 50 back-and-forth emails, chats, and texts. Basically, talking solves problems fast.

 

Spoke is designed to help you have more conversations more easily.

 

Spoke gives you:

  1. an always up-to0-date directory of every employee, so you’ll always be able to find and call each other.
  2. features to stop phone tag and help you become more efficient.
  3. a calling process that improves company culture and gets you talking with teammates more easily to solve problems fast.

Can I use Spoke from my computer?

Soon!

Can I use Spoke for making personal calls?

Spoke is designed to let you use your personal phone at work, while keeping your private-life information (calls and app usage, browsing history etc.) separate from your company.

 

If you use Spoke to call a person in your phone’s personal address book, the company will be able to see that call history.

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